Monday, January 24, 2011

Charter Communications, Your Service Sucks!

OK, Charter Communications, here's your chance to make good. Two nights ago, somebody plowed into a phone pole right outside the harbor where I live. Thankfully, there were no serious injuries. Except to Rosie. Her power went out first, but that was restored in a few hours. She lost her internet for a while and I swear she was on the verge of panic. At least the cable stayed on because that would have been hell to pay putting up with Mr. Hawthorne. HOWEVER, my PHONE SERVICE has been OUT for OVER 24 HOURS. I find this UNACCEPTABLE. Especially when my next door neighbor has not been inconvenienced by this. There's no telling how many important calls Mr. Hawthorne and I have missed, as we are incredibly popular people. Add my upcoming birthday to the mix and you can see the problems I face. I absolutely MUST be available to all my well-wishers. How 'bout stepping up to the plate, CHARTER, and FIX MY PHONE!


Anonymous said...

Have you checked your connections? I live in CH and mine is working fine.

Rosie Hawthorne said...

Yup. It's working now.

Umatter2Charter said...

Hello Rosie,

My name is Eric Ketzer, and I am a manager with Charter. I am so sorry to read that a crash took out your phone service, but very glad that no one was hurt and the service has been restored. If you ever need assistance, please feel free to send us an e-mail at We are always happy to help.

Eric Ketzer
Social Media Communications Manager

Rosie Hawthorne said...

Thank you, Mr. Ketzer.

danielle.royster said...

I use to have cable a while ago and then I started working at DISH Network and decided to get their service and I can tell you right now I won't be going back. DISH has beat Charter 10 years in a row in Customer Satisfaction and is ranked #1 in Customer Satisfaction amongst all cable and satellite providers. I must tell you that the switch was well worth it. By the way, Happy Early or Belated Bday. Which ever one applies! :)