Tuesday, February 24, 2009

Thank YouTo Eric And Josh At Charter Communications.

I guess one could say I do a fair amount of bitching in my blog. After all, it is my blog and it can be cathartic at times and it's certainly cheaper than therapy. So, the other day I was complaining about Charter Communications. Xmaskatie had been sending me emails and either I didn't get them at all or they would straggle in hours or days later. Well, yesterday afternoon, I received a comment on my post (see Charter link above) from Eric at Charter:
Eric Ketzer said...

Hello Rosie, I am sorry to hear you have been having some challenges with Charter. I just wanted to reach out to see how I could make things better. My name is Eric Ketzer. I am a manager at Charter. If there is anything I can assist with, please e-mail me at Umatter2Charter@chartercom.com Thanks, Eric

Being the squeaky (or in this case, bitchy) wheel that I can be, things get done. Mr. Ketzer and I spoke, and he had Josh call me and we discussed the problems I was having and this morning, I received all of Xmaskatie's emails from 02/20 - 02/21. So, thank you Eric and Josh of Charter Communications for fixing my email service. I appreciate it.

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