I guess one could say I do a fair amount
of bitching in my blog.
After all, it is my blog
and it can be cathartic at times
and it's certainly cheaper than therapy.
So, the other day I was complaining
about Charter Communications.
Xmaskatie had been sending me emails
and either I didn't get them at all
or they would straggle in hours or days later.
Well, yesterday afternoon,
I received a comment on my post
(see Charter link above)
from Eric at Charter:
Being the squeaky (or in this case, bitchy) wheel
that I can be,
things get done.
Mr. Ketzer and I spoke,
and he had Josh call me
and we discussed the problems I was having
and this morning,
I received all of Xmaskatie's
emails from 02/20 - 02/21.
So, thank you Eric and Josh
of Charter Communications
for fixing my email service.
I appreciate it.
Hello Rosie, I am sorry to hear you have been having some challenges with Charter. I just wanted to reach out to see how I could make things better. My name is Eric Ketzer. I am a manager at Charter. If there is anything I can assist with, please e-mail me at Umatter2Charter@chartercom.com Thanks, Eric