Monday, April 2, 2012

Charter, We Have A Hate/Love Relationship.

Have I mentioned that Charter Communications sucks?  No?  Well, last night I was all set to watch Bitchin' Kitchen with Nadia G.  And guess what.  I have no channel 153.  The screen is black. So, I took advantage of the following email Dylan Hill, Senior Social Media Specialist for Charter, sent me when I lost all my email last week on the Charter server, and emailed Charter last night.

BTW, interestingly enough, I lost the email in Windows Live Mail and on Charter, but I found the lost bills (including, ironically, my bill from Charter), on my new phone Mr. H. bought me for my birthday.  It is indeed a Smart Phone!

Last night, after emailing, I promptly received an email from Iheoma Osuegbu | Social Media Specialist. 

 May I just say I'm thankful I didn't have to speak to Iheoma, because I don't believe for a minute that English is his first language and whenever I call Charter about a problem, I inevitably get someone I can barely understand.

Here's the first email I got from Dylan Hill:

Good Morning,

My name is Dylan Hill, and I am a Senior Social Media Specialist for Charter. I’m sorry to see that you’ve been having so much trouble with your email! I would be happy to help you get this resolved!. Please send an e-mail to with your name, address, and phone number. Lastly, please put “CharterDylan – Blogger “ in the subject line so that I can keep an eye out for the e-mail.

Here is more information on the Charter Social Media team for your reference:

Thank you,

Dylan T Hill
Senior Social Media Specialist – Charter

And here's the email I received last night:
Sorry to hear about the black screen on channel 153. I have sent a refresh signal to the DVR if the channel does not come back in 10-15 minutes please reset the DVR by the reset button or the power source. Let me know if this helps.
Iheoma Osuegbu | Social Media Specialist |
941 Charter Commons Drive, Town & Country, MO 63017

Iheoma, I thank you for help. I reset everything and I still have no channel 153.  It's not the box.  It's Charter.  Mr. Hawthorne doesn't have channel 153 on his TV either and there's no telling what other channels I'm supposed to have and don't.

Charter, please fix this!

Man, I rag on Charter a lot.
It must be ME.

Troubles With Charter

Fix My Email

Fix My Phone

Charter Sucks

This Is Much Of Suck

 I'm on the phone with Charter as I type.
Wish me luck. 

ETA:  A Charter tech is coming Wednesday. 10-12.

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